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Owned and operated by LaunchPad Strategic Holdings LLC, we're here to answer questions about your train, recover, or gather setup.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received a tracking update within 3 business days, send us a message and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, start a return by contacting our support team. Please review our Return Policy page for full details on eligibility and conditions.
Can I exchange an item for a different model or size?
Yes, exchanges are handled on a case-by-case basis within our 30-Day Returns window. Reach out with your order number and the item you would like instead, and we will walk you through the process.
How do I know which home gym or sauna is right for my space?
Each product listing includes detailed dimensions, weight capacity, and power requirements. If you need help comparing a smith machine, a cold plunge, or a traditional sauna for your specific room or garage layout, send us a message with your measurements and we will point you in the right direction.
Do your smart pergolas and outdoor kitchens require professional assembly?
Most of our larger items such as smart pergolas, outdoor kitchens, and car lifts ship with detailed assembly instructions and hardware. Assembly is completed by the customer or a local contractor of your choosing. Check each product page for specific setup details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns window gives you time to decide, backed by our return policy.
